Policies

Returns

At LEDPARTS Ltd., we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, our returns policy outlines your rights and the procedures for returning items.

  1. Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without providing a reason. This period begins the day after you receive your goods.

  1. How to Cancel

To exercise your right to cancel, please notify us within the 14-day period by:

  • Email: sales@ledparts.co.uk
  • Mail: LEDPARTS Ltd., Returns Department, Unit 5 Littleton Drive, Huntington, Cannock, Staffordshire, WS12 4TS, United Kingdom

Please include your order number, contact details, and a statement indicating your decision to cancel.

  1. Returning Goods

After notifying us of your cancellation, please return the goods to the address above within 14 days. Items should be in their original condition and packaging. You are responsible for the cost of returning the goods.

  1. Refunds

Upon receiving the returned goods, we will process your refund within 14 days. Refunds will be issued to the original payment method. Please note that we may deduct an amount for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

  1. Faulty or Misdescribed Goods

If you receive goods that are faulty or not as described, you have the right to a full refund, repair, or replacement under the Consumer Rights Act 2015. Please contact us as soon as possible to arrange the return and discuss your preferred remedy.

  1. Exceptions

Certain items are exempt from the right to cancel, including:

  • Custom-made or personalised items
  • Sealed goods that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery

These exceptions are in accordance with the Consumer Contracts Regulations.

  1. Contact Us

For any questions regarding our returns policy, please contact us at:

This returns policy does not affect your statutory rights.